1. General
The general terms and conditions of business are drawn up in accordance with regulations in the field of consumer protection, based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business. The Muaystore online store (hereinafter referred to as the “online store”) is managed by Tykhe d.o.o., a provider of electronic business services (hereinafter referred to as the “Merchant”).
- Provider and its address: Tykhe d.o.o., Stantetova 32, 3320 Velenje, Slovenia.
- Identification number: 8441413000
- VAT identification number: SI50999664
- Registration authority: District Court in Celje
By registering in the online store, the visitor obtains a user name, which is the same as his e-mail address, and a user password, which is determined by the user himself. The user name and password unambiguously determine and associate the user with the entered data. By registering, the visitor confirms and guarantees that he is an adult, fully capable of doing business.
By registering, the visitor becomes a user and acquires the right to purchase. By purchasing a product, the user becomes a customer.
These general business conditions define the operation of the online store, the rights and duties of the visitor, user and buyer, as well as the business relationship between the Merchant and the user as a buyer of products from the online store.
The content on the website is for informational and educational use and is not intended as a substitute for medical consultation. Regarding the applicability of our advice and suggestions, we advise the buyer to consult with their personal physician based on their health condition.
The terms and conditions of business are also available in the form of a PDF file, which is accessible at this link .
2. Availability of information
The merchant undertakes that the following will always be available to the user:
- information about the Merchant’s identity (mainly the company’s name and headquarters and the register number where the company is registered);
- contact information that enables the user to communicate quickly and efficiently with the Merchant (email address, telephone, etc.);
- information about the essential characteristics of the products or services offered by the online store, including after-sales services and guarantees;
- information about the availability of products or services from the online store offer;
- method and terms of product delivery or execution of services, especially the place and deadline of delivery;
- information about the payment method;
- data on the time validity of the offer from the online store;
- information about the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;
- information about the possibility of returning products and if and how much such a return costs the user;
- information on the user complaint procedure and information on the contact person of the Merchant for contacts with users.
3. Product offer, delivery time, acceptance and payment methods
Due to the nature of online business, the range of products in the online store changes and is updated frequently and quickly. Therefore, errors may also occur. Please let us know about them by email: info@cbdmuay.com . We will try to eliminate them as quickly as possible.
3.1. Delivery time
For all products that have a delivery address in Slovenia specified at the time of the order, the delivery date specified on the product page in the online store applies. Every product from the online store is available within a reasonable time. If the product is in stock and you have placed an order:
- before 12:00 in the morning to pick up the product, shipped the same day
- after 12 noon, the product will be shipped the next day
The product will be delivered by DPD, GLS, DHL or Packeta depending on your country, which has a delivery time of 1-10 working days. Again depending on your location.
3.2. Collection of products and methods of payment
You can make a purchase on the Muaystore website using the following payment options:
- Credit card
- Cash on delivery
The cash on delivery service is an additional cost of €0.99.
4. Prices
All prices in the online store are stated in euros and include VAT, unless explicitly stated otherwise. All prices in the online store are product prices and do not include delivery costs (see point 3). All prices apply only to the electronic order of products via the online store.
All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time. Despite the Merchant’s best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect.
5. Purchase process
5.1. Order accepted
After submitting the order, the user (buyer) receives a notification by e-mail from the Merchant that the order has been accepted. The user (buyer) can always access detailed information about the status and content of each order in his profile on the Merchant’s website. You can access the order status through your user account .
5.2. Order confirmed
If the user (buyer) does not cancel the order, the order goes into further processing. Upon receipt, the merchant reviews the order, checks the availability of the ordered products and confirms the order or rejects it with a reason. In order to check the data or ensure the accuracy of the delivery, the trader can also contact the user (buyer) by phone in a way that the user has allowed, or the contact he provided at the time of purchase. Upon confirmation of the order, the Merchant informs the user (buyer) by e-mail about the expected delivery date. The sales contract for the purchase of ordered products between the user (buyer) and the Merchant is irrevocably concluded at this stage (see point 6).
5.3. Goods shipped
The trader prepares the ordered products within the agreed period. In the e-mail from the previous sentence, the Merchant also informs the user (buyer) about the product return policy and informs him of the contact persons in case of a complaint or delay in delivery.
6. Purchase Agreement
The merchant issues a written invoice to the user who purchases a product from the online store, with itemized costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible.
The sales contract in the form of a purchase order is stored electronically on the Merchant’s server and is accessible to the user (buyer) at any time in his user profile.
From this moment on, all prices and other conditions of purchase are fixed and apply to both the Merchant and the user (buyer).
7. The right to withdraw from the purchase, return products
Useful links
The user (buyer) has the right to contact the Seller via the e-mail address info@muaystore.si within 14 days from the date of receipt of the ordered products and inform them that they are withdrawing from the sales contract, without having to give a reason for such a decision. The return of the purchased products to the Merchant within the deadline for withdrawal from the sales contract is considered a notice of withdrawal. The only cost incurred by the user (buyer) due to withdrawal from the sales contract is the cost of returning the products to the Merchant.
Purchased products must be returned to the Merchant immediately, or at the latest within 14 days from the date of the notification of withdrawal from the sales contract. Purchased products must be returned to the Merchant undamaged, in the same quantity, unless the products are destroyed, damaged, lost or their quantity has decreased through no fault of the user (buyer).
For returned products, the Merchant will return the amount paid or the gift voucher used to the user (buyer) as soon as possible, but no later than within 14 days of receiving the cancellation notice. The merchant returns the payments received to the user (buyer) with the same means of payment that the user (buyer) used, unless the user has explicitly requested the use of another payment method and the user does not bear any costs as a result. The used gift certificate is returned by the Merchant in the form of a credit.
Although we always act in good faith, errors may occur when making changes to the website.
The merchant undertakes to remedy the detected error as soon as possible.
The user can notify the merchant of the error via phone number 040 364 244 or email.
If an error has resulted in unjustified costs, the merchant undertakes to try to settle them as soon as possible.
The seller carefully packs all products in a delivery box before shipping. All products are undamaged, carefully inspected and in their original packaging before packaging.
It is considered that the notice of resignation or the product is sent on time if the shipment is submitted within the deadline.
In the case of a distance purchase, the merchant may withhold the refund of the received payments until the returned goods are received or until the user (buyer) provides proof that he sent the goods back, unless the merchant offers the possibility to collect the returned goods himself.
The user (buyer) does not have the right to withdraw from a contract concluded at a distance when delivering sealed goods that are not suitable for return due to health protection or hygiene reasons, if the user (buyer) has opened the seal after delivery.
The return of products according to the above conditions does not apply to products that are purchased directly from the sales points of the company Tykhe d.o.o. (retailer).
8. Remedy of factual errors
The error is real:
- if the thing does not have the properties necessary for its normal use or for traffic;
- if the item does not have the properties necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of;
- if the thing does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed;
- if the seller has delivered a thing which does not correspond to the sample or model, unless the sample or model has been shown only for notice.
The Buyer must notify the Merchant and provide a detailed description of the error to info@cbdmuay.com no later than two months from the day the error was discovered. The merchant is not responsible for defects that appear after 2 years of purchase. The buyer must allow the seller to inspect the product.
If the user (buyer) complains about the product within the first six months of receiving the product, the Merchant must prove that the user’s (buyer) complaint is unjustified, i.e. that the product is not defective. If the user (buyer) files a complaint after six months have passed since taking over the product, the existence of a defect must be proven by the user (buyer) himself.
The User, who has correctly informed the Seller about the error, has the right to demand from the Seller that:
- remedy a defect in the goods or
- refund part of the amount paid in proportion to the error or
- replaces defective goods with new, faultless goods or
- returns the amount paid.
The decision of which of the warranty claims to enforce is solely on the part of the consumer and is not tied to any order of their enforcement.
If the existence of a defect in the goods is not disputed, the Merchant must comply with the user’s request as soon as possible, but no later than within eight days.
The merchant must respond to the user’s request in writing no later than eight days after receiving it, if the existence of a defect in the goods or an irregularity in the service provided is disputed.
9. Warranty on technical goods
The product is subject to a warranty if it is stated so on the warranty card or invoice. For a product for which a warranty is issued, the seller, upon fulfillment of the warranty conditions and within the warranty period, guarantees the customer that the product will function flawlessly. When claiming the warranty, the warranty conditions specified in the warranty card attached to the product apply. The seller guarantees to the buyer the flawless operation of the product for the warranty period, which runs from the delivery of the product to the buyer. The warranty period is one year, or as indicated on the warranty card. You can claim the warranty with a warranty card or invoices, so the buyer should store them carefully.
If the product for which the issue of the warranty is mandatory does not work flawlessly or does not have the features specified in the warranty card or advertising message, the buyer can, based on the Consumer Protection Act, request the seller to first remedy the defects within the warranty period. The seller undertakes to remedy product malfunctions that occur within the warranty period at his own expense within a period of no longer than 45 days, which begins on the day of receipt of the claimed product. If the product is not repaired within 45 days, the seller must replace the product with an identical, new and faultless product to the buyer. If the seller does not repair or replace the product within the deadline, the buyer can withdraw from the contract and request a refund.
The warranty begins on the day the product is delivered to the customer and applies to material and manufacturing defects and to all parts of the product, except for consumables. The warranty expires:
- in the event of malfunctions due to non-observance of the instructions for use,
- in case of malfunctions due to improper installation or maintenance,
- in the case of defects due to improper use, careless handling, mechanical damage to the product caused by the buyer, and defects in the event of force majeure (voltage surge, lightning, etc.),
- if the product has been tampered with by the customer or another unauthorized person (including unauthorized repairmen),
- when connected to the wrong voltage or type of current,
- when using other elements that do not originally belong to the device
In case of a possible warranty claim, the seller will check whether it is a defect in the material or manufacturing of the product, and upon confirmation of this, a warranty repair will be carried out. If it is determined that it is wear or damage, or defect caused by inappropriate use or wear of the product, the warranty claim is rejected. To claim the warranty, contact the seller with the product and invoice and warranty card. the authorized service center listed on the warranty card. This will arrange everything necessary to eliminate errors.
The consumer’s warranty rights do not interfere with the seller’s liability rules for product defects.
10. Satisfaction Guarantee
We are committed to the highest ethical standards in business and consumer protection, which is also represented by our 100% satisfaction guarantee.
We provide a 60-day return option, i.e. satisfaction guarantee. This allows you to return purchased products even after the 14-day right to withdraw from the contract has expired. You can do this by sending the products back to us (Tykhe d.o.o., Ulica Oktobrske revolucije 17a, 6310 Izola, Slovenia, info@muaystore.si) within 60 days of receiving the shipment. We will refund the full purchase price of the products, excluding shipping and return charges.
Products with a satisfaction guarantee are clearly marked in the online store. If the user (buyer) is not satisfied with the purchase, the merchant will refund the purchase price in full within 60 days from the date of claiming the satisfaction guarantee. The only cost incurred by the user (buyer) due to the exercise of the satisfaction guarantee is the cost of returning the products to the dealer.
The satisfaction guarantee is valid for 60 days from the receipt of the shipment for the amount of products used by one person in a period of 1 month. The user (buyer) can also receive a refund for packages intended for use over several months, but the user (buyer) must return unused products to the retailer in their original packaging and quantities, and must also return the packaging of already used products, unless they have been destroyed, damaged or lost, or their quantity decreased without the user (buyer) using them.
The satisfaction guarantee can only be claimed with the original invoice.
The buyer (user) cannot claim the satisfaction guarantee more than once a year for the same product. The user can claim a maximum of three satisfaction guarantees for different products within one year.
The trader guarantees that the product will serve its purpose flawlessly if the user (buyer) follows the given instructions. This is the basis for the satisfaction guarantee.
The merchant will refund the purchase price within 30 days at the latest to your bank account, which is therefore indicated by the user (buyer) in his claim. For more detailed information about the product return procedure, call 040 364 244.
11. Delivery
The merchant will deliver the ordered products to the user (buyer) within the agreed time. The Merchant’s contractual partners for the delivery of shipments are listed at the end of the purchase process. The merchant reserves the right to choose another delivery service if it will enable him to fulfill the order more efficiently.
In case of visible damage to the packaging or the goods, the buyer’s complaint must be submitted to the provider or the delivery service upon receipt of the goods. The buyer is not obliged to accept such goods and may refuse the shipment. In the event that the package is physically damaged, its contents are missing or shows signs of being opened, or the products in the package are damaged, but the buyer still took such a package, the buyer must then initiate a complaint procedure with the provider.
12. Security
The merchant uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For these purposes, the merchant uses a 256-bit SSL certificate issued by an authorized organization.
Authorized online systems ensure secure authorizations and credit card transactions. Credit card authorizations are carried out in real time with immediate verification of data from banks. Card information is not stored on the Merchant’s server.
The user himself is also responsible for security, namely by ensuring the security of his username and password, as well as the appropriate software and anti-virus protection of his computer.
13. Privacy Policy
The Privacy Policy, which is accessible here , is also part of these General Terms and Conditions .
14. Liability
The Merchant makes every effort to ensure that the information published in its online store is up-to-date and correct, but product characteristics, delivery times or prices may change so quickly that the Merchant is unable to correct the information published in the online store in a timely manner.
Although the Merchant tries to provide accurate photos of the products for sale in the online store, all photos should be taken as symbolic. Photos do not guarantee product features.
15. Complaints, Disputes and Application of Law
The trader complies with the applicable regulations in the field of consumer protection. The merchant has an effective complaint handling system in place and has a designated person with whom the user (buyer) can contact by e-mail in case of problems. In case of problems or a desire to file a complaint, the user (buyer) contacts the Merchant via email address info@cbdmuay.com. The appeal process is confidential.
The merchant will confirm within five working days that he has received the complaint and resolve the guarantee or warranty claim within the statutory deadline. The trader will do his best to resolve any disputes amicably. If an amicable solution to the dispute is not reached, the local competent court, in whose area the obligation that is the subject of the dispute should be fulfilled, is responsible for resolving all disputes between the Merchant and the user (buyer) according to Article 51 of the ZPP.
Slovenian law applies and applies to these General Terms and Conditions and to all disputes between the Merchant and the user (buyer).
The provisions of the Code of Obligations, the Act on Electronic Business on the Market, the Act on the Protection of Personal Data and the Act on Consumer Protection apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.
15.1 Out-of-court settlement of consumer disputes
In accordance with legal norms, Tykhe d.o.o .does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes (hereinafter: ZlsRPS).
In the event that the buyer/consumer is not satisfied with the resolution of the complaint, in accordance with the ZlsRPS, he can file an initiative to start the procedure for the out-of-court resolution of a specific consumer dispute through the European platform for the online resolution of consumer disputes (SRPS). In accordance with ZlsRPS, Tykhe also publishes an electronic link to the European SRPS: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL
The buyer can also decide to file a lawsuit with the competent court of his permanent residence.
16. Changes to the general terms and conditions of business
In the event of changes to the regulations governing the operation of online stores, data protection and other areas related to the operation of the Merchant’s online store, and in the event of changes to its own business policy, the Merchant may amend and/or supplement these General Terms and Conditions of Business, which will be discussed each time informed the users in an appropriate way, where notification via the Zdravo zame website is especially important. Each time changes and/or additions to the General Terms and Conditions of Business come into effect and are applied after eight days from the publication of the changes and/or additions. If the amendment and/or amendment of the General Terms and Conditions of Business is necessary to comply with the regulations, these amendments and/or amendments may, exceptionally, enter into force and be used in a shorter time.
A user who does not agree with the changes and/or additions to these General Terms and Conditions of Business must cancel his registration within eight days of the publication of the notice of change and/or amendment to the General Terms and Conditions of Business, otherwise, after the expiry of this period, it will be considered and evidence to the contrary is not admissible , that the user accepts changes and/or additions to the General Terms and Conditions. Cancellation of registration is done by the user notifying the Merchant of the cancellation in writing.
The general business conditions were accepted by the director of Tykhe d.o.o., Daša Lesjak, in Velenje on 10 June 2024.
We wish you many pleasant and affordable purchases in our online store!
